Capacity Building


As the systems of care are transformed, many new roles will need to be created and new skills developed. These will range from technological expertise and project management, to successful change management. The systems of care need to become ‘learning systems’ that are constantly striving to improve quality, cost and access. They must build their capacity so as to become more adaptable and resilient. As demands continue to change, skills, talent and experience must be retained. This means ensuring that knowledge is captured and used to improve the next set of projects, leading to greater productivity and increasing success.

  • Increasing technology skills; continuous improvement.
  • Building a skill base that can bridge the clinician-technologist gap and ensure that needs are understood and addressed by ICT.
  • Providing tools, processes and platforms to allow organisations to assess themselves and build their own capacity to deliver successful change.
  • Creating an environment where service improvements are continuously evaluated and delivered for the benefit of the entire care system.

Indicators of maturity:

Capturing knowledge from every project; nurturing deployment skills; creating new roles that bridge the gap between clinician and technologist; self-assessment tools to identify readiness, expose gaps, and acquire expertise.


  1. No plan for capacity-building
  2. Single organisational initiatives engaged in process improvement
  3. Some mechanisms for sharing knowledge among organisations
  4. Systematic learning about IT; integrated care and change management
  5. Knowledge shared, skills retained and lower turnover of experienced staff
  6. A ‘learning healthcare system’ involving reflection and continuous improvement.
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