eHealth Services


Integrated care requires, as a foundational capability, sharing of health information and care plans across diverse care teams that lead progressively to systems for enabling continuous collaboration, measuring and managing outcomes, and enabling citizens to take a more active role in their care. This means building on existing eHealth services, connecting them in new ways to support integration, and augmenting them with new capabilities, such as enhanced security and mobility.

  • Essential components to enable information-sharing, based on secure and trusted services.
  • ‘Digital first’ policy (where possible, move phone and face-to-face services to digital services to reduce dependence on staff and promote self-service).
  • Availability of fundamental building blocks to enable eHealth services (‘ICT infrastructure’).
  • Data protection and security designed into patient records, registries, online services etc.
  • Enabling of new channels for healthcare delivery and new services based on advanced communication and data processing technologies.
  • Address the risk of the digital health divide.

Assessment Scale:

  1. There are no eHealth services to support integrated care in place.
  2. There is recognition of need but there is no strategy and/or plan on how to deploy eHealth services to support integrated care.
  3. There is a mandate and plan(s) to deploy regional/national eHealth services across the healthcare system but not yet implemented.
  4. eHealth services to support integrated care are piloted but there is no yet region wide coverage.
  5. eHealth services to support integrated care are deployed widely at large scale.
  6. Universal, at-scale regional/national eHealth services used by all integrated care stakeholders.
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